CanI set up an email notification based on issue priority?

[Deleted user]

I want to be able to send an email notification to my support team when an issue is created with "highest" priority.  Also would like to send email notification when an issue priority is changed to Highest?

Is this possible?

[John Funk · Accepted solution]

Hi Nancy,

That's certainly possible to do with Automation For Jira. 

There are two types of automation:

• Global: In the Free version, you get 100 executions per product, per month
• Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

[Deleted user]

Thank you. I'll ry this out today!

[John Funk]

Just post another question if you need help along the way.  :-)