Can you view Time Spent on Issue Detail in Jira Cloud (could do this in Jira Server)

[Thayer Tate]

Hi All,

We have recently switched to Jira Cloud from many years working on Jira Server. While most everything has transfered well, I've been banging my head against the wall trying to solve a mystery related to how Time Spent is shown on an Issue Details screen (not in a Report) in Jira Cloud.  It seems like this would be a super standard feature and easy to implement but yet I haven't been able to get it to work correctly and I'm a bit concerned that there is a difference in Jira Cloud versus what I was expecting to see but I hope not.

In Jira Server, when viewing issue details, we are presented with the following view when adding Time Tracking to the issue layout:

In Jira Cloud, we are seeing this view.  The bars seem no longer available in Jira Cloud (bummer) but I expected we would still see the 3 values for estimated, remaining and Logged/Time Spent.  Instead, Logged/Time Spent is missing .. 

I know that Jira will hide a field if there's no data but that is a value for the worklog on this and other tickets but still no Time Spent data is shown on the ticket.

The data is available when you look at the Forecast - Time Tracking Report:

After scouring multiple community articles, I can't seen to verify if Jira Cloud works differently and simply does not allow Time Spent to show up on the Issue Details (I hope this isn't the case) or what I'm missing as far as configuration goes since the Time Tracking fields is present on the screen and Work Logs are populated .. just no Time Spent field.

Any help from the community would be greatly appreciated!

[Thayer Tate · Accepted solution]

Trudy, thanks for you review and response.  It is a Company Managed, Software Project.  After poking around a bit further, I've determined that the view I'm looking for is generated by the Tempo timesheet add-in.  This was confusing because it showed up just like a Jira screen field called "Time Tracking" but was rendered in page by Tempo (I believe). We are continuing to use Tempo in Jira Cloud but I'm coming to learn that things don't operate the same, and review of Tempo forums seem to indicate that there are some differences in how Jira Cloud allows extensions to function compared to how they work in Jira Server.

At present, I believe the visual presentation of the Original Estimate, Time Spent & Remaining Estimate are actually coming from Tempo as it is configured in Jira Administration as the Time System. It's sometimes hard to pick out what system is doing what because Tempo Timesheets sit on top of Jira Worklogs so all normal Jira worklogs and reports work the same but there are a couple of functions that are actually handled by Tempo. I believe that over the years we got used to seeing Time Tracking they way I showed in my screenshot but that was actually a Tempo UI component and not core Jira.

As such, the reason I was having so much trouble resolving the issue was that I was looking in Jira forums, which didn't match what I was seeing when I really needed to dig through the Tempo Timesheet forums.

[Dave Rosenlund _Trundl_]

Hi, @Thayer Tate.  Very cool you were able to solve this mystery — or at least get started down the right path — on your own 👍

Indeed, Jira cloud is different in a number of important, and good (once you get used to it) ways. Consequently, the Jira apps you may be used to from your server days are going to be different, too. 

If you ever get stuck, or need guidance, reach out to the Tempo support team for help with our cloud products and check out this Tempo product comparison(s) for more info.

Server/Data Center vs. Cloud: (Tempo) Product Comparisons

Best,

-dave

P.S. And, thank you @Trudy Claspill for asking the questions that helped Thayer find the right path.

[Trudy Claspill]

Hello @Thayer Tate 

What type of project are you viewing? Is it Team Managed or Company Managed? Is it Service, Software, or Business?

I do not see what you see when I view issues in a Company Managed Software project. This is what I see:

Do you have the "Time Tracking" field included in the layout configuration for the issue? Do you see "Remaining Estimate" as a separate field in the issue layout configuration screen?