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Can you suggest useful add-ons for Jira Service Management portal?

Suraj Pawar
January 9, 2026

Hi Community,

I am using Jira Service Management and working with the customer portal.

I want to improve the portal experience for users.

Please suggest:

Useful add-ons to customize the JSM portal

Add-ons for better forms or request types

Add-ons to improve UI and user experience

Beginner-friendly and commonly used add-ons

Simple suggestions will really help me.
Thank you 😊

1 answer

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2 votes
Answer accepted
Sharad Dadarao Chate
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January 9, 2026

@Suraj Pawar  Hi,

You can use add-ons like Refined for Jira Service Management and Extension for Jira Service Management to customize and improve the portal UI.
These add-ons help with better forms, layout, and overall user experience.

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