Can you build filters and notifications from an Issue Collector?

[Jodi Jones]

I'm playing around with the use of a Jira Issue Collector so that users in my organization without Jira access can submit bugs and they'll come right into my backlog.  

My questions are:

1. Does the submitter get any kind of confirmation after they've submitted the form?
2. Can the project admin or any other users in that project set up notifications so we know when a new issue came in from the collector?
3. Can you build filters off the issues that came in from a collector?  
4. When the issue collector form is submitted, is the issue added immediately to that project's backlog?  

[Trudy Claspill]

Hello @Jodi Jones 

1. Since you said the users of the issue collector don't have Jira access, I am guessing the the issue collector setting for Match Reporter is set to Always use Issue Reporter, which means the Jira issues created by the issue collector have a static reporter that is not the person who actually submitted the form. In that case Jira notifications based on the Reporter field would not be sent to the person who submitted the form.

If, within the form, you collect the email address of the submitter, then you could use an Automation Rule to send the submitter a confirmation.

3. So far I have not found any field or property that indicates an issue was created as the result of an Issue Collector submission. If you had a special user that you used only as the Reporter for the Issue Collector issues, then you could use that as a way to identify the issues created from the Collector.

2. The creation of an issue by the Collector triggers the Issue Created Event. So whatever Notifications you have based on that event will be fired.

If you want special notifications for issues created by the Collector, you could set up an Automation Rule that would be triggered by Issue Created, and use a Condition to detect that the issue was created by the Collector (see #3 above), and then use the Send Email action to email the interested parties.

4. Is your question here focused on the timing ("immediately") or the addition of the issue specifically to the "backlog"?

If it is the latter, Issue Collectors can be used only with Company Managed projects. The definition of "backlog" is based on the Agile Board(s) you have referencing that project. If you are using Scrum boards, then yes, the issue would appear in the Backlog for any Scrum board where the newly created issue is within scope. For Kanban boards the "backlog" is based on the Status of the issues, so the issue would appear in the Backlog for Kanban boards where the newly created issue is within the board's scope and the Status of the newly created issue is mapped to the Backlog for the Kanban board.