Can we turn a service request into an issue on a Jira software project board?

[Stephanie Ma]

I am interested in automatically turning service requests on a Service Project into an issue on a Software Board. 

[Stephanie Ma]

Hi Jack,

Thank you, but I'm sorry - I don't understand what you've said. Are there instructions for this? May I provide you with the boards that I am using so that we can reference and apply this? 

Thanks!

[Jack Brickey]

Hi Stephanie, what I recommend is not moving an issue from your JSM to your JSW project but rather create a linked issue. In this way you maintain a direct issue connection.  In Cloud deployments there is automation that can be leveraged to address the automatic requirement. 

[Jack Brickey]

Hi @Stephanie Ma ,

first let me apologize as I noted, and since corrected, some spelling errors in my initial response.

Basically what I was trying to convey is that it is almost always a better idea to create a linked issue between your Jira service Management (JSM) issue and your software project issue. This will allow you to Keep your customers informed via the original JSM issue. If you were to move the JSM issue to a JSW project then you sever the connection with a customer and they no longer will be kept up-to-date. To create a linked issue you can do that directly from the JSM issue by clicking on the link icon and choosing create linked issue in blue html text. Are use this option and actually leverage automation to automatically create the link issue if I move my JSM issue into a development status. The proper software project is chosen based on the components field which I set up two parallel the appropriate software projects.