Can we get a split view like next gen boards in JSD cloud

[Deleted user]

I see my team has a Software board and the split view is very convenient, I currently have to go into each request  in JSD cloud to view details. 

[Angélica Luz · Accepted solution]

Hi Jesse,

Currently, boards are only available for Jira Software.
You can create a board for a service desk project, but it will be linked to your profile and not the project. To create this board, click on > View all boards > Create board > Select Scrum or Kanban > Board from an existing project > Add a name > Select an SD project and select your profile > Create board.

Also, instead of using the queue to see the tickets, you can go to the main page > Issues and Filters > Search issues > Filter and tickets and select the detail or list view on the right side.

Regards,
Angélica

[Deleted user]

so much better!  just have to fix the Mac app, very basic...

https://support.atlassian.com/jira-service-desk-cloud/docs/use-basic-search-and-filters-to-quickly-find-requests-and-issues-in-jira/

https://www.atlassian.com/software/jira/mac