Can we disable customer's users instead of having to delete them?

[Innovate Tax Technical Team]

In Jira Help Desk, we need to have the ability to disable customer's users instead of deleting them. 

This is because while we want to remove a user, we still want to be able to see the list of closed tickets raised by a disabled user.

If we go for deletion, we are no longer to see this report.

[Valerie Knapp]

Hi @Innovate Tax Technical Team , welcome to the Atlassian Community and thanks for your post.

I see what you mean, you seem to only be able to delete customers, instead of disabling them.

I guess the workaround for this is to remove them from the organization, https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-an-organization/ , if you are using organizations.

Otherwise, I don't see another way to do this, as you say, preserving the history of who created the ticket.

Best wishes