Can we create an intake form that has different fields based on the selected issue type?

[Julie Mullins]

Hi, I created an intake form that has two different issue types that people can select from. However, I'm not sure how I can change the fields based on the issue type selected. For example, issue type one is for marketing email requests and issue type two is for support email requests. They require different questions to be answered and therefore we'd like different versions of the form based on the issue type selected. Is this possible? 

Thanks for any help you can provide!

[Fazila Ashraf · Accepted solution]

Hi @Julie Mullins 

Yes, You can have different screens (with a different set of fields) for each issue types.

Are you the jira admin? If not, please contact them.

If yes, please have a look at https://confluence.atlassian.com/adminjiracloud/associating-screen-and-issue-operation-mappings-with-an-issue-type-776636504.html

[Julie Mullins]

Thanks @Fazila Ashraf. I'm not the admin so I'll try to have someone help with that and see how it goes. Appreciate the response.

[Alex Medved _ConfiForms_]

@Julie Mullins  Are you using some kind of a plugin for creating an "intake form"?

[Julie Mullins]

@Alex Medved _ConfiForms_ no, no plugin. Just have people "create" a ticket of sorts where they can select my project and then 1 of 2 issue types. I just want different questions asked based on the issue type selected.