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Can the automation clone ticket function create a ticket on a different board in the same project?

phil.kibitt
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October 22, 2021

I have a project that has two different boards under it.  When I close a ticket on one board in the project, I'd like to have that ticket automatically cloned and assigned to a person on the other board in the project.

With the automation actions, I can create the workflow to clone tickets when they go into the Done state, and I can assign a specific user for the cloned ticket.  The difficulty I'm having is that while there is an option to have the cloned ticket created in the same project, when this happens it automatically goes to the same board as the original ticket.  There isn't an option from the drop down selections to have it go to the other board, so I'm wondering if a custom condition can be set up?  Thanks!

1 answer

2 votes
Mikael Sandberg
Community Champion
October 22, 2021

Hi @phil.kibitt,

Welcome to Atlassian Community!

Boards are using filters to display issues on it, so you should check the board settings to determine what makes an issue show up on either boards. 

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