Can't use and Atlassian Product - Email Validaton not working

[Andie Morton]

I can't use and Atlassian Product because the Email Validaton is not working. I never receive the email and it's not in my junk or other emails. I can only use the product if I log in from and Incognito window. Is there a sepciic cookie or something I can delete? I'm using Chrome by the way.

[Andie Morton · Accepted solution]

Thanks for the support one of our developers showed me how to delete jus the Atlassian cookies which fixed the issue.

[Jack Brickey]

Is it possible that the email is getting filtered by your company’s spam filter? Can you check with IT to see if the email actually was received? 

[Andie Morton]

That's what I was thinking but it turns out it was the browser cookies, see my answer above. Thanks for the help.