Can't to delete the subscription!

[Francesco Zoino]

Hi, I can't to delete the subscription.

I don't see anything button to confirm.

[Angélica Luz · Accepted solution]

Hello @Francesco Zoino,

Welcome to Atlassian Community!

Testing on my local site, I was able to replicate the same issue if I change my profile language to Italian or other languages (tested with Portuguese and Spanish as well).

Somehow, canceling the subscription will only work if you type the word in English. It’s not necessary to change the language. If you go to the cancel subscription page and type “CANCEL” and the button should appear. 

This issue was reported as a bug:

• Translation for keyword when a subscription is canceled does not work. 

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

[Francesco Zoino]

Thanks, it's work!

[Dirk Ronsmans]

Hi @Francesco Zoino and welcome to the community,

That's odd, the button should appear when you enter the confirmation word.

Do you maybe have any type of addblocker installed/enabled that could mess it up? 

Could you maybe try with a different browser?

[Francesco Zoino]

Hi @Dirk Ronsmans thanks!

Unfortunately, also with Mozilla Firefox I have the same problem.

I deleted the single project into Jira Software, but this don't change anything...

[Dirk Ronsmans]

Could you see what subscription type you have?

If you are on Standard or Premium you could escalate this directly to Atlassian thru https://support.atlassian.com/contact

Otherwise (if you are on Free) we'll have to escalate here

[Francesco Zoino]

I have a simple free subscription.

[Dirk Ronsmans]

Allright, let's see if we can get someone from Atlassian to take a look at this then.