Can't see timesheet

[viktoriiakopeykina]

Hi there!

Can't figure out what's going on with the project I have. I can't access to the timesheet in Jira and it shows to us what nothing:

The issue that I'm able to access to any other project timesheet within my organization but not that particular one. In the list of projects it shows to us that this project is active and hasn't been deleted.

Kindly ask you for help.

[Walter Buggenhout]

Hi @viktoriiakopeykina,

I can see this is a next-gen project. Project permissions for Tempo Timesheets on next gen projects need to be set separately.

Have a look at this documentation to find out what you may be missing there. 

[viktoriiakopeykina]

Thanks! But I can't see timesheet specific man - Roman Nikolaiev.

[Walter Buggenhout]

Hi @viktoriiakopeykina,

It is hard to assess a very individual case without access to your setup. Just a few more things you can check out (I'll include links to the documentation as well):

1. Just a retake of my previous answer. You have checked all the steps for next-gen projects, right?

To set Tempo permissions for a next-gen project:

1. In your next-gen project, select Project Settings > Access. 
2. Select Manage roles to the upper-right, and then click Create role.
3. Give your role a name and enter a description.
4. Select App permissions and go down to Perform "Tempo Base plugin" actions.
5. Select the permissions for this role. You can select the check-box at the top of the Tempo permissions list to select all permissions at once.
   1. Log Work for Others - Permission to log time on behalf of other Jira users who have permission to log time for the project.
   2. Set Billable Hours - Within the context of the project, permission to set billable hours of worklogs for the project in Tempo.
   3. View all Worklogs - Permission to view all worklogs for the project in Tempo Timesheets.
   4. View Issue Hours - Permission to access the total number of hours per issue, but not to see individual worklogs.
6. When you are done, click Create. You can now assign the role to your team members on the Access page.

2. You are sure this person has logged hours in this project? Double-check if you can see the persons logged time through a Tempo Logged time report 

3. Check team permissions to make sure you have the rights to see this person's timesheet overall.

1 or 3 is likely causing the issue. 2 should help you point in the right direction.

If none of those help, browse through the full Permissions documentation - it is quite complex and interconnected.