Can't see generated issues

Hello everyone,

we setted an automations that generates a copy of a ticket in case of a flag, unfortunately, the reporter of the principal ticket can't see the generated one on her portal, but only the main one.

Enrico

1 answer

0 votes

Please verify that the Reporter is the customer AND the request type is set.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

As far i can see, the reporter is the same and the the project type is "Cross-Project", could it be a problem related to the "Type"? A she can see certain kind of type in her portal?

Enrico

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Suggest an answer

Was this helpful?

Thanks!

Jira

Community showcase

Understanding Issue Types in Jira
What are Issues in Jira
What’s the difference between a kanban board and a Scrum board?
New Portfolio Cloud Experience Beta
Announcement: Project Level Email Notifications for next-gen projects on JSW/JSD

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Can't see generated issues

1 answer

Suggest an answer

Was this helpful?

Thanks!

TAGS

Community showcase

Atlassian Community Events