Can't receive email confirmation for a new account

[Tommy RABESALAMA]

Hello, I created a new account as a new member of a team of our company but I can't log in because I've never received the confirmation email.

[Jack Brickey]

Hi @Tommy RABESALAMA , welcome to the community.

Please note this is a public community so you may not want to share your personal info (email).

The first thing I would check is your junk folder. Next I would check with your IT group to see if the email was received by the email server. In some case server settings may block the email. I would check if others in your company can be added. A simple test of adding your colleague would be good. Another test would be to try adding a personal email (non-company) e.g. Gmail or similar.

[Tommy RABESALAMA]

@Jack Brickey Thanks for your fast reply.

I think it is related to an issue of misconfiguration of the email at the moment I created the account because I couldn't receive nor send any email (now it's already resolved) and other members got their notifications