Can't make Insight Custom Field update Insight Object

[Richard Malone]

Hi All,

I've been tasked with building our Asset Management schema in Insight.

I've successfully created and linked all relevant objects types etc, and importing data works great.

The next step is that we want our equipment provider to be able to enter asset information in a ticket that gets assigned to them (eg, providing equipment to new hires).

For this example, let's say i want to be able to assign an iPad to a user in an issue, and have the relevant objects updated in Insight.

iPad object name: PAD1

User object name: John Doe

I have created Insight custom fields, and linked them to the corresponding Insight objects.

However, I'm at a loss as to how to force the "assigned to" attribute PAD1 to be "John Doe" after it's entered into the custom fields on the issue screen. 

Any help would be greatly appreciated

[Melo · Accepted solution]

Hi @Richard Malone, welcome to the community!

It seems you're going in the right direction. Regarding updating Insight attributes, I think using Automation for Jira is the best way. You can start by looking at the examples available on the Atlassian documentation

https://confluence.atlassian.com/jirakb/update-insight-object-attribute-values-using-automation-1072218921.html

I hope that help.

Cheers,

Melo

[Richard Malone]

Unfortunately that appears to be for cloud only, but thanks!

[Melo]

Ops my bad, for DC you can use workflows/insight post functions

https://confluence.atlassian.com/jirakb/how-to-update-an-object-attribute-value-via-workflow-transition-1096090548.html

[Richard Malone]

Thanks. I think I understand this, but I can't make it work.

So - I have an insight custom field called 'iPad' on the Issue, where the user will be able to search for the relevant object.

I've also added another insight custom field called "Assign Hardware To", which references my "Users" objects in Insight.

What I want to do, is get the ticket to update the iPad attribute 'Assigned To', with the value selected in 'Assign Hardware To'

I'm fine with the values to select in the post function, except for the last one...'Change Value' ... how do I reference the other custom field in this box?

[Melo]

Hi @Richard Malone,

Yes, that makes sense. Assuming you have the attribute for the Users object on the iPad, the post functions should look something similar.

Source custom field: iPad

Insight Object type Attribute name: Assigned To (or whatever you call the attribute, it needs to be an object attribute referenced to your Users object)

Change value: ${customfield_"ID".label} (change "ID" by the CF "Assign Hardware To" Id number)

I haven't used it for a while, but that should give you an idea of the logic.

[Richard Malone]

Thank you so much. This worked!

[Davide Cascapera]

thank s for ur tips Melo, it was useful also for me