Can't log in - infinite loop

[Spencer]

Hi there,

We weren't able to submit a 1:1 support case.

It looks like none of us can login to Jira anymore — we get an infinite loop. Happening for all accounts. Tried incognito too. This is impacting our business.

Account can be provided privately.

Thank you,

[Valerie Knapp]

Hi @Spencer Kotowick , thanks for your post. I have flagged this to Atlassian. Someone should reply to you here.

Best wishes

[Spencer]

Thanks. We can't submit a technical ticket either since it's free tier right now (I think).

[Valerie Knapp]

Hi @Spencer Kotowick , yes, that's correct that you can't open a ticket to the service desk on a free tier. However, someone from Atlassian has replied to you here.

[Shalini Pradhan]

Hello @Spencer Kotowick ,

Good day! Welcome to Atlassian Community :)

I will go ahead and create a new ticket for you. Could you please share your cloud site URL for us to create the ticket?

Thank you

[Kateryna]

Hello @Shalini Pradhan 

We have the same problem, and nothing helps.

[Nathan Barrow]

Also had the same issue, in the end it was because the Admin had only added me the "Jira Product Discovery" App and not the original Jira App that I was trying to access.

Once they could "Grant access" to the correct App I was able to login.

[Carlos Garcia Navarro]

Hi @Spencer Kotowick ,

Welcome to the Community! Have you tried with different browsers? Are you going through a company VPN that may be blocking the access? Can you try with a mobile device?