Can't find my customfield Application which I need for my automation

[Radl Glück]

Hello Atlassian Community,

I am an administrator in our datacenter Jira. We need a cascading list, so we can separate the info into two layers. We tried to do it, with the systemfield "Component/s" but it does not fulfill our needs. 

Now my problem: I cannot find my customfield "Application" (cascading list) for my automation. 

• The goal of the automation is to assign the right person through the two layered information which got selected in the customfield "Application".

I hope you have any idea to help me here. If there is no option to solve this problem, we may have to go back to the drawing board or we cannot provide automatic assignment.

Thank you for your help.

PS.: We don't have any plugins. 

[Christos Markoulatos]

Hi @Radl Glück 

This is a common issue because cascading select fields aren’t fully supported in the Automation UI for all actions and conditions in Jira Data Center. That’s why you can’t find your “Application” field in the dropdown. The good news: you can still work with it using field IDs, smart values, and JSON.

Why it doesn’t show up

• Cascading fields often don’t appear in the standard Automation field picker.
• You need to use the custom field ID (e.g., customfield_12345) and set values via Additional fields (JSON). Community: Cascading fields not in dropdown

How to find the field ID

• Go to Administration → Issues → Custom fields, click Configure on your field, and check the URL for customFieldId=12345.

How to set a cascading field in Automation

In your rule, under Edit issue → More options → Additional fields, use JSON like this:

{

  "fields": {

    "customfield_12345": {

      "value": "Application A",

      "child": { "value": "Module X" }

    }

  }

}

Replace customfield_12345 with your field’s ID and the values with your actual options.\ Community example: Set cascading field via JSON

How to use it in conditions or assignments

You can reference the two levels with smart values:

{{issue.customfield_12345.value}} // Parent

{{issue.customfield_12345.child.value}} // Child

Example:

• If parent = “Application A” AND child = “Module X”
• Then assign to the right person.\ Smart values for cascading fields

Hope this helps 😊

[Radl Glück]

Hello @Christos Markoulatos

thank you for your quick and detailed responds. That sounds very promising. Is this also possible to do in the If/else condition? Because I don't want to write thousends of different standalone automations. Do I have to use the "Advanced compare condition" for that? Thank you so much for your help.

[Christos Markoulatos]

I believe you can! Yes, the Advanced compare condition is the way to go for checking both the parent and child values in a single rule. That way, you can use If/Else blocks instead of creating multiple automations.

Let me know if it worked for you!