Can't delete issues - Can't add myself as Admin to project

[Keanu]

Hey,

I created a organization & organized-managed project on a free plan. Unfourtanately, I (as org admin) can't delete any issues while other people can.

I figured out, that I can't delete issues because I'm org-admin but don't have the administrator role on the project, actually I'm not even a member of the project?!. But since it's a free plan I simply can't add myself to the project as administrator.

Is there any way to add myself as org admin to the project as administrator, just like I added the other people?

Thanks in advance

Keanu

[Trudy Claspill]

Hello @Keanu Dölle 

Welcome to the Atlassian community. 

Can you confirm you are on a Free plan vs. a Trial of a Standard or Premium plan?

On the Free plan (not the trial of a Standard or Premium plan) all people granted the User role for the Jira app will have the equivalent of Jira Project Admin access to all projects.

There are actually two "apps" to which you need to ensure you have access as this is your own organization - Jira and Jira Administration.

Go to https://admin.atlassian.com.

Select your Organization.

Then go to Directory > Users. Do you see yourself listed there? Click on your user account.

Make sure you have assigned yourself roles as follows:

Then try again to delete issues. 

Do not that deleting issues is permanent and immediate. If you delete them you cannot restore them later.

If that doesn't solve your issue then I'll have more questions to ask you about your environment.

[Keanu]

Hey,

I'm on the Free not Trial plan, but created the project&space on the Trial plan.

I'm in the roles in the Organization settings: 

But in the space, I'm not listed under members and can't add myself (due to free plan). There are two additional members and those are listed for the Administrator role but not myself:

I also added the "jira-admins-verfassungsblog" group to me, but that didn't change anything. I also can't modify the permission schemes.

Best

Keanu

[Trudy Claspill]

Thank you for that additional information @Keanu Dölle 

When you say that you can't delete an item, what have you tried and what happened? Where did you go to look for the delete option? Was the option present? If so, what happened when you clicked on it?

What type of space/project does this concern? Get that info by clicking on the ... next to the space name in the navigation panel on the left. The Type info is at the bottom of the pop-up and will say something like "Software space" with something like "Company Managed" below that.

I think from what you said initially your space will be Company Managed and either Software or Business.

If that is correct, when you go to Space Settings and then select People, do you see any people listed? Or is it blank like this?

When you go to Space Settings and then select Permissions, and find the entry for Delete Issue, what does it show on the right side?

[Kyle Barker]

Hi,
I am having the same issue as the OP. 
I am on the free trial and when I go to the Space Settings and then select People it is blank. 

The on screen coach marks direct me to go to Jira Admin Settings to add people, but Jira Admin Settings take me back to the Space Settings, which direct me to go to Jira Admin Settings... ad infinitum.

Is there something I am missing?

[Trudy Claspill]

Hello @Kyle Barker 

Welcome to the Atlassian community.

In a Free subscription you cannot add people to roles in projects. Refer to 

https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

Can you review all the questions I asked in my previous responses and provide answers?

Side note: in the future I strongly recommend you start your own new Question rather than tacking on to an existing question. Additions to existing Questions have a limited audience; the original author, people who have replied, and people who are Watching the question. Starting a new question gets you better visibility.

[Kyle Barker]

Thanks for the reply.  

I figured it would be preferable to thread all similar cases, but I will keep your recommendation in mind for the future. Appreciate the tip!

In regards to your previous questions:

1. When you say that you can't delete an item, what have you tried and what happened?
   • I want to delete an issue within my project space
   • I have gone to the issues menu (three dots) because that is where I am familiar with seeing it and there was no delete option in the drop down menu
   • As a workaround we have just been cancelling the ticket and unlinking any associations with other issues
2. Where did you go to look for the delete option?
   • I have gone to the issues menu (three dots) because that is where I am familiar with seeing it and there was no delete option in the drop down menu
3. Was the option present?
   • No option present
4. If so, what happened when you clicked on it?
   • No option present
5. What type of space/project does this concern?
   • Software space, Company-managed
6. when you go to Space Settings and then select People, do you see any people listed? Or is it blank like this?
   • It is blank like the photos you shared

[Trudy Claspill]

Thank you for all that information. That is very helpful

You are looking in the correct place for the Delete option.

The last question I had in my previous posts was to share the information about who the Delete Issue permission has been allocated to.

[Kyle Barker]

Just default settings like so:

[Trudy Claspill]

Thank you for that screen image.

Those are not the default settings. That permission scheme has been modified. Take a closer look at the image I provided.

The permission needs to be allocated to "Application access (Any logged in user)"

As it is currently set only users in the Administrator role and apps and Automation rules can delete items  in the free plan you cannot add users to space roles, so you will need to change the permission scheme 

[Kyle Barker]

How/where would I go about doing that?

When I look at the permissions in the space settings it says I cannot change them on the current plan, hence the assumption about them being default. 

[Trudy Claspill]

You have a couple of choices.

Choice #1 is to temporarily upgrade your subscription to the Standard plan. You can then edit the Permission scheme. Then downgrade your subscription back to the Free plan.

Choice #2 is to review the available permission schemes to find one where the permissions are all granted as they normally are by default, and through the Space's settings change the project to use that Permission Scheme instead. Usually the Company Managed Software project get a copy of the Permission Scheme named "Default Software Scheme".