Can't delete issues - Can't add myself as Admin to project

[Keanu]

Hey,

I created a organization & organized-managed project on a free plan. Unfourtanately, I (as org admin) can't delete any issues while other people can.

I figured out, that I can't delete issues because I'm org-admin but don't have the administrator role on the project, actually I'm not even a member of the project?!. But since it's a free plan I simply can't add myself to the project as administrator.

Is there any way to add myself as org admin to the project as administrator, just like I added the other people?

Thanks in advance

Keanu

[Trudy Claspill]

Hello @Keanu Dölle 

Welcome to the Atlassian community. 

Can you confirm you are on a Free plan vs. a Trial of a Standard or Premium plan?

On the Free plan (not the trial of a Standard or Premium plan) all people granted the User role for the Jira app will have the equivalent of Jira Project Admin access to all projects.

There are actually two "apps" to which you need to ensure you have access as this is your own organization - Jira and Jira Administration.

Go to https://admin.atlassian.com.

Select your Organization.

Then go to Directory > Users. Do you see yourself listed there? Click on your user account.

Make sure you have assigned yourself roles as follows:

Then try again to delete issues. 

Do not that deleting issues is permanent and immediate. If you delete them you cannot restore them later.

If that doesn't solve your issue then I'll have more questions to ask you about your environment.

[Keanu]

Hey,

I'm on the Free not Trial plan, but created the project&space on the Trial plan.

I'm in the roles in the Organization settings: 

But in the space, I'm not listed under members and can't add myself (due to free plan). There are two additional members and those are listed for the Administrator role but not myself:

I also added the "jira-admins-verfassungsblog" group to me, but that didn't change anything. I also can't modify the permission schemes.

Best

Keanu

[Trudy Claspill]

Thank you for that additional information @Keanu Dölle 

When you say that you can't delete an item, what have you tried and what happened? Where did you go to look for the delete option? Was the option present? If so, what happened when you clicked on it?

What type of space/project does this concern? Get that info by clicking on the ... next to the space name in the navigation panel on the left. The Type info is at the bottom of the pop-up and will say something like "Software space" with something like "Company Managed" below that.

I think from what you said initially your space will be Company Managed and either Software or Business.

If that is correct, when you go to Space Settings and then select People, do you see any people listed? Or is it blank like this?

When you go to Space Settings and then select Permissions, and find the entry for Delete Issue, what does it show on the right side?