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Can't delete a task even though I'm admin

Charlie Lynch
I'm New Here
I'm New Here
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January 25, 2019

Hey has anyone else had this same problem. You are the project admin but can't delete tasks? I've not been able to find a fix.

2 answers

1 vote
Joe Pitt
Community Champion
January 25, 2019

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

 

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

Charlie Lynch
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 15, 2019

thanks for the feedback appreciate the help

1 vote
Wade Tracy _Boise_ ID_
Community Champion
January 25, 2019

Are you able to see the project settings?  Check the permissions section and make sure you have the "Delete Isssues" permission.  Some companies prefer not to allow deleting issues.

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