Can't create new issue type in project (HTTP 409)

[Julian Crouch]

Hello, I'm trying to manage my project in Jira and create a new issue type, but I can't create any without error, even new tasks.

Getting this response:
```{
"projectUuid": "d6825785-8ccd-499f-8a7a-88603619daed",
"externalUuid": "c8d72f19-5e32-4c5e-9a6a-cc1782f64f5e",
"name": "test",
"description": "testerson",
"avatarId": 10321,
"context": {
"issueTypeKey": "custom"
}
}```

Same goes for even predefined issues such as a task:
```{
"projectUuid": "d6825785-8ccd-499f-8a7a-88603619daed",
"externalUuid": "3d4f780e-37be-462f-ad6f-f8bffa2345d6",
"name": "Task",
"description": "Tasks track small, distinct pieces of work.",
"avatarId": 10318,
"context": {
"issueTypeKey": "task"
}
}```

Other projects at my company work just fine, would love to get mine working again, thanks!

[Dario B · Accepted solution]

Hi @Julian Crouch ,

Welcome to the Atlassian Community!

I believe a colleague of yours (Michael F.)  already opened a request with Cloud Support in order to have this issue sorted out.

If this is the case, I believe it is best to continue working on this issue with Cloud Support since they already got granted access to your Jira site and therefore they will be able to perform a quicker investigation. 

So, just to double-check, can you let me know:

1. If the affected instance is risk******e.atlassian.net
2. The affected project key is: UTL

Finally, in the support ticket they show the issue when trying to create issue types form the UI, while in here it looks like you are trying to do so via REST API. Can you kindly confirm so or provide more details on how you get code 409? 

Cheers,
Dario

[Julian Crouch]

Dario, 
Yep, Michael reached out to your team since I hadn't heard back anything on this.

You're correct in regards to #1 & #2.

I was definitely in UI, but I captured the requests in the browser in hopes that the payloads would expedite the process on your end.

Appreciate the reply, and let me know if there is anything else I can do here to help!

[Dario B]

@Julian Crouch ,

I can see the support ticket is still unassigned, but I believe it will be assigned and someone will contact you by the beginning of the next week.

In the meanwhile, since you do not have access to the ticket, you may want to ask to Michael to go to the support portal and add you as a request participant so that you will be notified in case of any update and so that you will be able to interact with Cloud Support as well.

Have a nice weekend!

Dario 

[Julian Crouch]

Appreciate it, and same to you!

[Dario B]

You are very welcome! :)

As a last thing, remember to paste the solution in here, once done with the support ticket, so that this thread will be marked as solved.

[Julian Crouch]

Update, in one of my other issue types there was a duplicate field that was blocking the creation of new tickets issue types.

[Moncef dhkouri]

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