Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't connect to Jira when enter license key and press next

zhenghuahua
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 16, 2016

I'm setting up JIRA at my local environment. I've registered on JIRA and genrated a license key, when i entered the key and press next, it always said i can't connect to Jira. I've tried VPNs, still not work. I've also tried I have an account but no key, same error. It's driving me crazy. Any suggestions? Screen captured as attached.

error.png

1 answer

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 17, 2016

You've not read the error message.  It is telling you that it cannot connect to the marketplace over the internet, not JIRA.

We can't help you fix your network problems, but if you want to skip over it, just blank out the email and password and click next.  You'll get another warning, but click next again and it will proceed.

Suggest an answer

Log in or Sign up to answer