Can't compare webhookData in automation.

[Evan Fang]

I tried to use the data in the webhook for data comparison, but in the automation it shows NO ACTIONS PERFORMED. Why is this happening?

[Bill Sheboy · Accepted solution]

Hi @Evan Fang -- Welcome to the Atlassian Community!

The likely cause of that symptom is either the rule is using the incorrect smart value or looking for it in the wrong place in the data.  Smart values are name, spacing, and case-sensitive, and when wrong one is used, they evaluate to null and often fail silently in rules. 

I recommend writing that webhook data to the log immediately after the trigger to confirm it contains what you expected, and adjust the condition accordingly.

Kind regards,
Bill

[Evan Fang]

Hi @Bill Sheboy , I tried adding a log before the comparison and it worked. Amazing. Thanks for the help!