Can't clear done issues

[Cengiz Gonen]

I am unable to "Clear 5 Done Issues" in my kanban board.

Refresh the page and try again.

ERROR: 1XP9D63

I keep getting refresh the page error and refreshing doesn't help with it.

[Nikola Perisic]

Welcome to the community @Cengiz Gonen !

Couple of questions:

• Is this happening on the cloud or on the server instance?
• Which browser are you currently using?
• Have you tried to clear the cache and also use the incognito mode?
• Can you post a screenshot of the issue that you are facing?

[Ashley Lloyd]

Hi also am experiencing this issue - were you able to resolve?

[Cengiz Gonen]

Havent been resolved yet

[Cengiz Gonen]

@Nikola Perisic 

hi, thanks for welcoming & help!

This is happening on the cloud. I am using Microsoft Edge and I have also tested it on Chrome with all cookies & data cleared and re-logging. 

I have also tried it in incognito but same result.

Adding the screenshot below: 

[Nikola Perisic]

@Cengiz Gonen Are these error messages changing every time, because I saw that the error code was different?

[Cengiz Gonen]

@Nikola Perisic Sorry for late reply. Yes, the error codes are different every time and error messages remain the same

[Nikola Perisic]

@Cengiz Gonen No worries. I also saw the status page from Atlassian that everything is fine from their side. Is this happening when you are deleting one issue as well or when you do the bulk action of deleting more issues?

I also tagged Atlassian to see this issue as well.

[Cengiz Gonen]

This only happens when doing the bulk delete issue on the kanban board. I can delete individual issues.