Can't assign users to tasks

Hey, this seems like a temporary issue but my organization can't assign people to tasks since this morning (we had this option before for years).

This is both for Jira Software and Jira Service Management.

When I expand the user list, nothing is happening (I can only unassign it or assign it to me)/ When I start typing someone's name, all I get is an option to invite them to Jira.

I checked permissions and user directory, nothing seems weird.

Is anybody else experiencing this issue?

19 answers

1 accepted

4 votes

Answer accepted

We are experiencing the same issue - seems to be a bug.

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Thank you.

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4 votes

Can confirm. We have checked every relevant setting on our end and the status page: https://status.atlassian.com/. Everything is set up correctly, we'll just have to wait for an announcement.

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1 vote

Confirming same: we're seeing the exact same thing on our site since this morning. The Assignee picker and @mentions both come up empty when you type a name, only offering "invite to Jira", even for users who are active, licensed, and correctly permissioned.

We dug into it on our end. The affected users are active with Jira access, sit in assignable project roles, and have Browse Users, and their account records are all present. It's specifically the search that's dead. The REST user-picker endpoint (/rest/api/3/user/picker?query=) returns "0 of 0" even for a common first name that matches several active users, while the bulk user list and direct account lookups work fine. So it looks like the user-search index, not permissions.

Moving people between groups makes no difference.

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1 vote

Same here, we can't assign issues to other users since this morning.

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1 vote

From past two hours we are also facing the same problem.

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1 vote

We are experiencing the same. If we go to people and access for each project as well no one appears to be there but people can still access. Will we get an update on when this can be resolved.

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1 vote

We've seen some Spaces have the default Administrators and Users stripped from the 'People' section of the space. We've also not presently able to select users via the dropdowns for assignment or to give permissions.

I'm assuming some of this is what has then had a knock-on to our automations which were also not working. We were able to manually add back in the Administrators and Users stripped from the 'People' part of the spaces.

We have also noticed that individual users who used to be listed in the 'People' section are now absent, and we cannot add them back in due to lack of dropdown, and no emails being sent when we define the email address.

This is still very much an active issue for us at this very moment despite the applied fix.

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1 vote

Hi ! We have the same issue.

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1 vote

It begun at 10h09 (Europe/Paris time), if it helps, we have the same issue here

All our automations are failing due to it...

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1 vote

I have the same problem. I also can't select teams in the task. It only offers to create a new team.

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1 vote

Hello @Jagoda Zawadzka

It could be that there is an incident affecting the database, which has not been published yet.

Please have a little patience.

Best,
Arek 🤠

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We're trying :D

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Like • Arkadiusz Wroblewski likes this

@Jagoda Zawadzka

https://status.atlassian.com/

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Like • Daniel Bickel likes this

1 vote

We also have this issue

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Thanks

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0 votes

Same here, Dropdown / Single Select fields not working for users in Jira since Morning

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0 votes

Same here, the dropdown with names to assign doesn't load. So we cannot select a team member to assign the issue to...

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0 votes

Removed duplicating post.

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0 votes

Removed duplicating post.

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0 votes

We have the same issue, so I don't understand why this task is marked as solved.

Please update us with the solution

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Because this is the Atlassian Community forum, not the official Atlassian Support page.

You can track it here https://status.atlassian.com/

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0 votes

Same issue here - it seems like users were unassigned from every project on our instance.

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0 votes

Hi ! We have the same issue.

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Yes, we are experiencing the same issue across all of our projects. It appears to be a known issue that Atlassian is currently working on.

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Does anyone know if there is a resolution to this yet? We are still having the issue

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we're also waiting for the fix.

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No, it is not resolved yet that we are still facing it

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Impacting our instance (Jira Cloud) too

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Can't assign users to tasks

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