Can't add user

[Audra Bonacki]

Since last week, I'm not able to add a user to our JIRA. Is there a bug?

[Alessandro Lesa]

Same, potentially within the same time frame (last success July 3rd, first failure July 7th).

The exact (and frankly too generic) message I'm receiving is:

"We're unable to invite some users

Remove any deactivated accounts or suspended users from the list, then try again"

However all of the amounts (total, active, product users, deactivated, suspended...) are lower than 2 weeks ago, all reduced since with no improvements, and the contract is in good standing with no recent changes.

Worth noting that TWO recent incidents (supposedly solved) reported admin. services degradation specifically outside US, so not observing it in US is likely not significant.

Any help appreciated,

Thanks!

[Audra Bonacki]

I'm able to in Safari so I'll check my chrome cookies and cache. 

[Alessandro Lesa]

@Audra Bonacki  : tried that last week, and didn't notice any difference by browser, or through cache and cookies cleanup.

However starting Friday 10th I was able to add new users - with no intervention on my end, so suspecting that the July 6th incident was closed a bit too soon on Atlassian's side...

Anyway, suggesting to close this now?

Regards,

Ale

[Fabio Racobaldo _Catworkx_]

Hi @Audra Bonacki ,

I'm not experiencing this issue. Are you trying to add a user to a group that allow user to get JIRA access or are u trying to add a customer to an JSM space?

Let us know,

Fabio

[Audra Bonacki]

I'm just trying to add a user to our Jira instance. I get a pop up window saying Something went wrong. Please try later. I've been getting that message since last week.

[Shalini Pradhan]

Hello @Audra Bonacki ,

Good day! Welcome to Atlassian community :)

Are you getting any error while adding users to Jira ?

[Audra Bonacki]

Yes I get a pop up window saying Something went wrong. Please try later. I've been getting that message since last week.