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Can't add user

Audra Bonacki
Contributor
July 6, 2026

Since last week, I'm not able to add a user to our JIRA. Is there a bug?

2 answers

0 votes
Fabio Racobaldo _Catworkx_
Community Champion
July 7, 2026

Hi @Audra Bonacki ,

I'm not experiencing this issue. Are you trying to add a user to a group that allow user to get JIRA access or are u trying to add a customer to an JSM space?

Let us know,

Fabio

0 votes
Shalini Pradhan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 6, 2026

Hello @Audra Bonacki ,

Good day! Welcome to Atlassian community :)

Are you getting any error while adding users to Jira ?

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