Can't Deactivate Managed Account

[Ethan DiPilato]

I've got two managed accounts for developers that are no longer with the organization. I cannot deactivate them as I get the message "User is last billing admin of a transaction account that has one or more active entitlements"

How can I resolve this so I can deactivate the user accounts?

[Trudy Claspill]

Hello @Ethan DiPilato 

Welcome to the Atlassian community.

For the billing accounts where those individuals are specified as the last billing admin another billing admin will need to be added.

Were these individuals specified as billing admins for your organization's Atlassian Cloud products?

https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/

If there are not specified as billing admins for your organization's products, then perhaps their managed accounts were made billing admins for another organization's products. This might include those individuals having started their own separate Atlassian Cloud app subscriptions under the identity that your organization set up for them.

In the interim while you are trying to figure this out you may want to Suspend their access to your organization's apps.

https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/

[Ethan DiPilato]

These accounts were never specified as billing admins for our organization's products so I guess the alternative scenario you suggest where they may have with the account, while still with the organization, opened up a separate product subscription is the likely case.

As they aren't with the organization anymore their access to the accounts themselves is long since suspended.

I would just like to have them properly deactivated to keep things tidy.

[Trudy Claspill]

Does you organization have a subscription to Atlassian Guard? If so, have you checked the Shadow IT features to see if the users have subscriptions to other Atlassian products?

https://support.atlassian.com/organization-administration/docs/discover-products-your-users-administer/

[Ethan DiPilato]

We do not, we're entirely on free tiers of products as we are a small organization. Looks like I can start a trial so I'll give that a look, thanks. Once I can identify what product they signed up for when they were active, is there a way I can remove it so that the account can be deactivated?

[Trudy Claspill]

Refer to the information available here for that topic:

https://support.atlassian.com/organization-administration/docs/how-to-work-with-admins-of-discovered-products/