Can't Add or Delete Statuses on Some Projects

[Nancy Michaels]

I am a Jira Administrator.  On the Column Configure screen for some Projects, it won't let me Add or Delete Statuses.

[Trudy Claspill]

Hello @Nancy Michaels 

Welcome to the Atlassian community.

The first thing we need to know is the type of the project with which you are working. Get that information from the Type column on the View All Projects page under the Projects menu.

It is not possible to add Statuses through the column configuration screen for all types of projects in all cases. In order to go farther down the debugging path, though, we need to know the project type.

[Nancy Michaels]

It is a company managed project.  It is setup as a Software Simplified Workflow.  I am able to Add/Delete statuses for other company managed projects that look the same.  I am an Org Admin.

[Trudy Claspill]

Can you provide a screen image of what you see?

Are you listed explicitly as a project admin or board admin?

[Nancy Michaels]

There is no trash can icon next to status and no Add Status button.

I am listed as an Administrator for this Project.

And I am an Org Admin.

[Nancy Michaels]

Here are the screen images.

[Trudy Claspill]

@Nancy Michaels 

There are no screen images included in your posts.

[Nancy Michaels]

Map statuses to columns has no trash icon or Add status button

I am listed as an Administrator for this Project.

And I am an Org Admin.

[Nancy Michaels]

I am listed as an Administrator for this Project.

And I am an Org Admin.

[Trudy Claspill]

What is the filter for the board? If the filter is not explicitly calling out a single project that would prevent you from adding statuses.

Can you provide a screen image of the upper portion of the Columns screen specifically to show the information under the Workflow heading?

[Nancy Michaels]

The filter for this board is project = XAJ ORDER BY Rank ASC

[Trudy Claspill]

Thank you for the additional screen image and information.

Note that your project is not actually using the simplified workflow. It is using the Jira Workflow, and you can't modify that workflow from the board Columns screen.

If you want to change your project to use the simplified workflow you will need to click the button.

[Nancy Michaels]

When I click Simplify Workflow, I see this.  There are No options available on the drop-down.

And I get this message:

[Trudy Claspill]

You need to rename the specified workflow. The process of creating a new Simplified workflow is trying to create a new workflow using that exact same name, which isn't allowed.

[Nicolas Grossi]

@Nancy Michaels Welcome! Check this link if you use a team managed project: https://support.atlassian.com/jira-software-cloud/docs/create-edit-and-delete-statuses-in-team-managed-projects/

HTH

Nicolas