Can "jira@mail-us.atlassian.net on behalf of Sender" be removed from the sender

[Tanner Jones]

We have has feedback that due to the sender being 

jira@mail-us.atlassian.net on behalf of Sender <jira@your_instance> that it now feels more impersonal and does not convey assistance, rather it conveys the customer's request is "Just another ticket in the system".

[Angélica Luz]

Hi Tanner,

This issue that you are facing is actually a bug.
You can find more information on the link below:

- https://jira.atlassian.com/browse/JRACLOUD-69423

Please, make sure to watch and vote to receive updates about the bug fix.

If you have any other question, please let us know.

Regards,
Angélica