Can not edit board columns

[Mykhailo]

Hello. I want to edit board columns but every time i try to save some changes i got unexpected error and reccomendation to try again. i tried to rename column, to create new one - the same

[Shalini Pradhan]

Hello @Mykhailo ,

Good day! Welcome to Atlassian Community :)

I believe you are trying to save board changes on a team managed space. For team managed space, you need to be a space admin to be able to save the changes.

Navigate to your space -> space settings -> Access -> Add people -> Add your user account and provide Role as Administrator and save.

After this make changes to the board and try saving

[Arkadiusz Wroblewski]

Hello @Mykhailo 

I would first verify the board type and your actual admin scope.

For company-managed boards, Atlassian requires either board admin or space admin to change board configuration like columns. For team-managed spaces, those changes are done under Space settings -> Board and require Space admin.

So “Product Admin” on its own is not the part I would trust here first. I’d check:

- company-managed or team-managed

- whether the same happens on another board

- whether another user can reproduce it

- whether private browser / different browser changes anything

If permissions are correct and the same error happens for multiple users and boards, then this is more likely a Jira-side issue than a local browser problem.

Mainly. If you can Reproduce something somewhere else - mean it's Bug or bigger problem. If not - permissions or Browser based failure.

Please check couple things especially that what @Trudy Claspill asked and let us know.

[Trudy Claspill]

Hello @Mykhailo 

Welcome to the Atlassian community.

While it should not make a difference have you tried the following?

1. clearing your browser cache
2. a private browser window
3. a different browser app

Are there other users of your instance that can try the same actions to see if they get the same results?

Your tags indicate you are using a Free subscription. Is that accurate?

Does the same thing happen if you try to modify a different board?

What type of Space does this concern? You can get that information from the Type column on the Spaces > View All Spaces page.

[M Chandra Shekar]

Hi @Mykhailo  Please make sure you have Board Administrators access and permission to edit the board’s filter. Also try using incognito mode or clearing your browser cache.

[Gunjan Kumar]

Hi @Mykhailo 

It’s more likely a temporary Jira issue, a browser problem, or something wrong with that particular board.

You can try these simple steps:

• Open Jira in incognito mode and try again
• Try the same change in a different browser
• Go to Board settings > Columns and make the change there
• Check whether the same issue happens on another board
• Clear your browser cache and turn off extensions for a moment