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Can customers extract their own reports in Jira

Ugandren Peter February 11, 2019

Hi Fabio

 

Is there any way that a "Customer" can extract a report of their tickets so as to do their own analysis or is that sort of thing only available to "Admin" access.

Thanks.

Regards

Ugan

1 answer

0 votes
Fazila Ashraf
Community Champion
February 11, 2019

Hi @Ugandren Peter

Users can search for issues in JIRA - https://confluence.atlassian.com/jirasoftwareserver/searching-for-issues-939938681.html

 

Users could also use the gadgets available in https://confluence.atlassian.com/jirasoftwareserver/gadgets-for-jira-applications-939939037.html to put some reports in the jira dashboards

 

+ Jira issues export to excel is possible and could manipulate the data outside jira and create custom reports on the data

Ugandren Peter February 12, 2019

Hi Fazila

Where do find "Gadgets"? I have searched under Project settings cannot find it.

 

Regards

Ugan 

Fazila Ashraf
Community Champion
February 12, 2019

Hi @Ugandren Peter

Gadgets can be added to your dashboards. See https://confluence.atlassian.com/jiracoreserver/adding-and-customizing-gadgets-939938014.html

It has information about how to add gadgets to dashboard

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