Can an issue be auto assigned to the agent who creates it in Service Desk

[Malcolm Truffletrowsers]

I've seen several articles talking about auto assign, but it seems you have to specify a specific person's name, which is pretty useless if there are several people on a team.

I know that it's easy to click Assign to Me when you're creating an issue, but if you're creating a Request on behalf of a customer, you can't do that because the assignee field is hidden.

I have a team answering calls and creating tickets on behalf of customers. A fairly common Service Desk scenario I would have thought.

My understanding is that the agent can't create an Issue on behalf of a customer directly, they have to create a Request, which is unassigned by default.  They then have to switch to an open issues queue, find the newly created issue and assign it to themselves.

This is a pain.  Am I missing something?

[Deleted user]

Hi @Malcolm Truffletrowsers ,

You can write an automation custom rule for that specific project and based on the custom rule you can assign an issue to a specific project. This is an automation feature embedded with Jira Service Desk! Go to Project settings > Automation and add a custom rule.

Regards,
Kishore Kumar Gangavath.

[Malcolm Truffletrowsers]

Thanks for the quick response Kishore. 

Yes I'm aware of that option, but as I said in my original post, as far as I can see that only allows me to select a specific user. 

What I need is to say "Whoever is creating the issue".