Can a licensed user Confluence access public content from Jira?

[Paul Thorndyke]

We have both Confluence and Jira cloud each of which has Public / Anonymous access enabled (with IP whitelisting).  This works well for those users that simply need read-only access to Confluence and Jira but we run into some challenges when a user has a Confluence license but not a Jira license.  Simply navigating between Confluence (authenticated with a license) to Jira (public) gives us an unauthorized error. 

We assume this is due to Jira trying to also authenticate the user but for some reason it's not rolling over to public access when the user does not have a license.  Is this expected?  Is there any workaround or configuration we need to set to ensure they can cleanly move between Confluence and Jira when they only have a license to one or the other?

[marc -Collabello--Phase Locked-]

Hi @Paul Thorndyke ,

As I understand, the Confluence user is not anonymous.  The Confluence user is known to Atlassian, and has no access to Jira.

I believe there is a difference between public access (i.e. for everyone) and anonymous access (users with no Atlassian account/login active).

[Paul Thorndyke]

I should clarify - we have Public access turned on for both Confluence and Jira.  If a user accesses either system without a Login there are no issues and they have view-only access to what we have allowed.  The issue comes when they have a Login to a single platform - say Confluence - and they then try to access Jira.  It seems Atlassian is trying to authenticate them in Jira in this case but for some reason doesn't give them the view-only access for Public and instead they get an access denied.  

Does that help explain it better?

[marc -Collabello--Phase Locked-]

I think I understand your problem.  The problem is that Atlassian sees the users as non-public and denies them access.  The only remedy I know of is that the user logs out to view Jira, but that is a hassle.

[Trudy Claspill]

...or the user uses a private browser window, like Chrome Incognito, or a different browser application when they need to access Jira while logged in to Confluence.

Atlassian is picking up the cached user credentials in the browser when the same browser is used to access both Confluence and Jira.

[Paul Thorndyke]

@Trudy Claspill that's an option for manually navigating between, but what about showing Jira content in Confluence?  That presents a wrinkle as Jira is also trying to authenticate the user.  So, even though we have Public turned on for Jira it's not serving up data for an authenticated user.

It is sounding like the only real way for that to work is for the user to also have a Jira license?