Can a Slack Workflow automatically create a Jira Product Discovery Idea?

[Oliver Christie]

Hi everyone,

I'm trying to automate our internal product request process using Slack Workflow Builder.

The goal is:

• A user completes a Slack form.
• The workflow automatically creates a new Idea in a Jira Product Discovery project.
• The Slack form responses (Summary, Description, Priority, Customer, Labels, etc.) are mapped to the corresponding fields on the JPD Idea.

The workflow I'm trying to build is:

Slack Workflow
    ↓
Slack Form
    ↓
Automatically create Jira Product Discovery Idea
    ↓
Idea appears on the JPD board with all form fields populated

For example, I'd like the Slack form fields to populate:

• Summary
• Description
• Priority
• Customer(s)
• Labels
• Any other supported JPD fields

I've narrowed the issue down to the project type.

• The Create Issue step in Slack Workflow Builder works correctly when the destination is a standard Jira Software project.
• The same workflow does not work when the destination is a Jira Product Discovery project using the Idea issue type.

I've also tried creating the Idea via a webhook, but that approach wasn't successful either.

I've already confirmed:

• The Jira Cloud app is connected to Slack.
• /jira create issue works.
• The destination project is a Jira Product Discovery project.
• The issue type is Idea.

My questions are:

1. Is it currently supported for a Slack Workflow to automatically create a Jira Product Discovery Idea?
2. Has anyone successfully implemented this workflow?
3. If so, are there any configuration requirements or limitations I should be aware of?