Can a Slack Workflow automatically create a Jira Product Discovery Idea?

Welcome @Oliver Christie 

Currently, Atlassian doesn't have the support from Slack workflow to have a JPD idea being created, only Jira. On the other hand, what you can try is to create the Jira work item and then based on the creation of that item that will have some sort of tag (label, summary, etc.), the automation rule from Jira would create an idea to JPD project.

Hi @Oliver Christie 

Atlassian’s documentation doesn’t currently describe support for using Slack Workflow Builder’s Create issue step to create JPD Ideas and map a complete Slack form into JPD fields. That would explain why the same step works with a Jira Software project but not with your JPD project.

Another approach you might consider is Smart Forms for Jira, developed by my team.

You can create a dedicated JPD idea collection form and configure it to:

• Create a new Idea directly in the required JPD project
• Map responses to Summary, Description, Priority, Labels, and compatible custom JPD fields
• Use required fields, validation, attachments, and conditional logic
• Accept submissions through an external link without requiring users to open Jira

Smart Forms supports Jira Product Discovery as a destination for new work items, including field mapping from the submitted form. 

You could then add the external Smart Form URL to your Slack workflow:

Slack Workflow → Open idea collection form → Submit → JPD Idea created with mapped fields

This does mean the questions are displayed in the linked Smart Form rather than directly inside Slack Workflow Builder, but users can still launch the intake from Slack, while the resulting Idea is created directly in JPD without an intermediate Jira Software or JSM ticket.