We have built our own very basic integration between Microsoft Dynamics 365 and JIRA, where we can use dynamics as our front-end for receiving customer queries and after triage, link them to Jira. We are using the Jira rest api. (just in case you're wondering about licensing, the people creating the jira tickets have licenses in Jira too).
Since our company has multiple JIRA instances, we just use the basic JIRA API and the project code and URL are parameters that can change based on the "software" you picked for the case. It has worked great for everyone using Jira Software. However, I have a new team and they use Jira Service Desk. They are on the same server as the jira software people, but the regular JIRA API is not working to create issues in Jira or to retrieve issues.
Is this expected? Do I need to modify our simple little integration so that it works with Jira Service Desk too? The integraton is very basic. You either create new or link an existing issue. When that happens, we have a link on our side to Jira, and Jira gets a "link" on an issue to the URL of our case. And a comment that the case was linked to the issue. Nothing more than that, as we wanted it to work with any Jira project on any server.
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