Can Jira Automation notify the initiator when a rule fails?

[Asier Vadillo]

Hi all,

We have a Jira Cloud automation rule that is triggered manually from an issue. The rule is designed to backport the issue (basically, it clones the issue with some modified fields).

The current problem is that when a user manually triggers the automation, they only see the notification that the automation is in progress. If the rule fails for some reason, the initiator does not receive any notification. Only the rule owner gets an email about the failure.

What we’d like to achieve is:

• The initiator of the manual trigger gets notified if the automation fails.

• Ideally, we could also notify all admins or a selected group when the rule fails.

• (Perfect solution) A pop-up message for the initiator that says “Automation failed” right after the failure.

Is there any way to configure this in Jira Automation, or a workaround to make sure the initiator and other stakeholders are aware of failures without relying solely on the rule owner’s email?

Thanks in advance!

[Stephen_Lugton]

Hi @Asier Vadillo 

Unfortunately the only options for notifying on error are via email to the automation owner.

One thing you could consider is adding a comment to the work item when the rule succeeds, so if there's no comment you can tell it failed.

[Asier Vadillo]

A pity

[Dave Mathijs]

Hi @Asier Vadillo 

In your configured automation rule, add an action:

1. Add Action: Send Email: Click "New action" > select "Send email".

2. Set the Recipient to the Initiator: In the "To" field, enter: {{initiator.emailAddress}}

3. Compose the email

4. Save and publish the rule

[Asier Vadillo]

Hi @Dave Mathijs ,

That is a solution I have been looking at but:

• How do I make the workflow to only notify when an error occurs?
• Any way to notify inside Jira?

Thanks for the answer !