Can I mention somebody in a field?

[Deleted user]

Hi, I have a wish to improve my workflow process in JIRA. 

I use a board with multiple columns. Once work is done by a developer on an issue, they transition the issue to a status 'waiting for feedback'. I have set up JIRA so that when this is done, a popup appears where they have to fill into a mandatory field from whom they need feedback. This is a normal small text field that I created specifically for this purpose. On my board, I also make this information instantly visible, so that I can always know who needs to give feedback about a certain issue.

What I would like, is to make it possible to use @ in front of names in that field to ensure that person gets a notification. The way it is set up for me now, typing an '@' in that field doesn't create a mention for the person.

As a workaround, I now instruct the developers to also place a comment in which they @ mention the person they want the feedback from.

[Nir Haimov · Accepted solution]

Hi @[deleted] 

This feature not exist in Jira, yet.

There is an open request to Atlassian about this:
https://jira.atlassian.com/browse/JRASERVER-32563

As workaround, i suggest you to create customfield of type "user picker", than instead mention someone with "@" just pickup the user you want, in your workflow, add post-function to send notification to the user in this customfield (you have to use 3rd party add-on to send the email notification)

[Deleted user]

Thank you @Nir Haimov ! Good to know there is an open request about this. I considered the user picker, but not all people we might need feedback from have jira accounts with us. I upvoted the open request, and will use my workaround for now :). 

[Nir Haimov]

You are welcome @[deleted]  :)

If this issue is closed please mark my answer as accepted