Can I get notified through email on tickets that I'm the reporter when I create them?

[Dd]

Hi all,

Is there a NATIVE way (not using automation) to get a notification email on tickets that I'm the reporter?

I want to get an email that the ticket was opened by me.

I tried checking the You make changes to work items option in the notification setting in my profile but still nothing. 

I want it to work for all users with access to the space (and permissions to create a ticket of course).

Thanks

[Alexander Stern _ Shern Consulting OÜ · Accepted solution]

Hi Dd,

Short answer: not really in the way you described.

Jira does not send a separate email just because you created an issue. The "You make changes to work items" notification usually covers updates, not the initial creation event in a way that guarantees an email for the reporter.

By default, reporters will receive notifications when:

• someone comments

• the issue is updated

• the status changes

But not always for the moment of creation itself.

Also, notification behavior is mainly controlled by the project’s notification scheme, not only by personal settings. So even if users enable notifications in their profile, the project configuration still decides what gets sent.

If you want every reporter to receive an email right after creating a ticket, the typical options are:

• Update the notification scheme to include "Issue created" for Reporter (if not already configured)

• Use automation to send a custom email on issue creation

If the notification scheme already includes Reporter for "Issue created" and it still does not work, it is worth checking:

• if emails are enabled for the project

• if users have email notifications enabled in their profile

• if the project is team-managed (notifications are more limited there)

If native behavior does not meet your need, automation is usually the reliable fallback.

[Dd]

Thanks @Alexander Stern _ Shern Consulting OÜ 

My Notification Scheme has for Issue created does have the reporter. 

I just added the current user as well,

I'm trying to avoid adding that to automation, If all else fails, I will.

I do get other notifications, so I know that email definition is not the issue.\I'll report as I progress.

Thanks

[Dd]

OK

Added user and it seems that it did the trick!

I just got an email notification.

Thanks