Can I create notifications for JIRA tickets that are open for a set period of time?

[Rodrigo Araujo]

Hello ! 

Is there a way to create some type of notification to users on the board using the 'created __' field or 'updated on ___" field?  

Our team wants to see if we can be notified of tickets that are in our log after a set period of time. For example, if a ticket has been open for about 5 days, we want to set a notification to remind us of it. 

Thank you! 

[Sachin · Accepted solution]

Hello @Rodrigo Araujo ,

Yes, you can definitely do this:

1. You can use filter subscriptions to get an email notification. See Subscribe to search results . Below is a filter for issues created in last 5 days and  not been updated
JQL: project = XYZ and created >= "-5d" AND NOT status changed

2. or You can create a filter and use it on your Jira Dashboard. For example below filter gives you the results of 'Issues that are in progress for longer than 5days in a opensprint'
JQL: project = XYZ AND resolution = Unresolved AND Sprint in openSprints() AND status = "In Progress" AND status changed to "In Progress" before -5d AND issuetype not in (Epic) ORDER BY updatedDate ASC

JQL Advanced Searching reference: https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-fields/

[Rodrigo Araujo]

Thank you so much!