Can I create issues by email in test project?

[klauskobald]

I am trying out jira. We are only 2 people on the project. I want to have issues created by anonymous email, meaning:

the mails are on our mail server and jira should get them by imap. Then a new issue should be created.

When I work on the issue, the original sender should get an update.

usual issue tracking.

How can I do this?

[Jack Brickey · Accepted solution]

You would set up an email handler. Click on the cog in upper right and select system in the drop down (must be and admin). In the sidebar select incoming email. In there you will need to setup the email and mail handler. Let me know if you get stuck. Note that you will need to set a default user if the incoming email is not from existing user and you doing have it set to create users automatically if they don’t exist. 

[klauskobald]

ok. I changed the default mail handler settings to:

"Create a new issue or add a comment to an existing issue"

And sent a mail to jira@[my-project].atlassian.net as shown in the settings.

But nothing is happening.

I found this document: https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html#CreatingIssuesandCommentsfromEmail-messagehandlers

It states that I have to use my own mail server? I could do that. But do I have to?

[klauskobald]

hm, still no new issue. after 4 hours.

[Jack Brickey]

Yes you need to set up a mail server and handler.

[klauskobald]

Maybe I am too stupid. I did it all now:

I setup a imap incoming mailserver. 

I created a "Mail Reporter" user for all incoming mails.

The mailhandler shows:

Create a new issue or add a comment to an existing issue

• Bulk: ignore
• CC Assignee: true
• CC Watchers: false
• Create Users: false
• Default Reporter: dyb
• Notify Users: true
• Strip Quotes: true

The "test" button log shows:

Found 2 unprocessed message(s) in the imaps folder.
Creating issue with summary 'Klaus Kobald has invited you to Jira' and reporter 'dyb'
Deleting Message 'Klaus Kobald has invited you to Jira'
Creating issue with summary 'test mail reporter' and reporter 'dyb'
Deleting Message 'test mail reporter'

But nothing is showing up anywhere. 

[Jack Brickey]

I'm sure it isn't an intelligence thing. :-) However, it is hard for me to troubleshoot remotely TBH. To see if it helps I have added some screenshots of one of my handlers that appear to be working.

Incoming Mail Server....

Now you say nothing is showing up anywhere. Obviously if it is working you should see new issues created in the project defined for the handler you are creating. I assume you have done a basic JQL query just to be sure nothing is being created, e.g. simply created >= startOfDay() . Also, testing button aside have you simply tried to send an email to the mail handler address?

[klauskobald]

ok. I think I found it: the default handler had an interval of something like 256000 minutes. 1/2 year :-)

so, it´s working.

thanks

[Jack Brickey]

HA! that would do it. :-)

See not an intelligence that at all! You found it!!

cheers