Can I create an automation to notify the Reporter if the Created On Date is > 30d ago?

[Scott Howard]

Can I create an automation to notify the Reporter if the Created On Date is > 30d ago?

In this case I'd like to notify the reporter to review any Bug type issue that was created > 30d ago and does not have a current status of 'Done' or 'Cancelled'.

[Tansu Akdeniz · Accepted solution]

Hi @Scott Howard 

Go to Project Settings -> Automation -> Create Rule.

Trigger: Scheduled -> Provide JQL 

Sample: 

• created <= -30d and status not in (Done, Canceled) and type = Bug

Than: Send Email (configure to, cc and other details).

Note: You can add comment to issue instead of email via Add Comment action.

[Scott Howard]

Thanks @Tansu Akdeniz

JQL was the way to go and led me to a quick resolution! Thanks for your time!

-Scott

[Dan Breyen]

Hi Scott, you should be able to do that.  I'm no expert on Automation, but if you look at the Automations, you should see a 'Templates' tab.  Open that up and I believe the first one in the second row is called 'Resolve issues do to inactivity'.  You should be able to take that and use it as a template to modify the duration as well as the conditions and then notify the reporter.

Hope that helps.

[Scott Howard]

Thanks @Dan Breyen - I didn't find that exact template available but your answer along with the other led me to a solution! Thank you!