Can I create a software ticket from an email

[Trena Norcia]

I need to generate software tickets directly from an email.  These alerts that generate a ticket will never be for the service desk they will always require code change and I want to bypass the creation of the service ticket and generate a software ticket.

Can you let me know if this is possible and the steps to make this happen?

[Trudy Claspill]

Hello @Trena Norcia 

Yes you can do this. Refer to this document.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

[Nic Brough -Adaptavist-]

Yep.  Software and Business projects both accept issues from Email.  It's a different system from the Service Desk, not quite as clever, but the basics are there.  Start with https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

[Trena Norcia]

I need more direction please if someone could give me the steps. I have email set up for service desk for service tickets and help desk tickets. What I need for this is for an alert from airflow to auto generate a software ticket.

[Nic Brough -Adaptavist-]

Where are you stuck following that documentation?