Can I copy/clone a project in order to give it back to a client so they can import into their Jira?

[Laurie Amagan]

I am offboarding a client and they would like their entire Jira project to include comments, links, attachments, etc.  I was initially going to export all of their tickets with all of the fields to a .csv file but noticed the attachments and links aren't part of that.  

Any suggestions in regards to that as well as the case where I have tickets that are part of a larger project?  Would I just need to filter those issues since not all of the info pertains to that particular client?

[Pramodh M · Accepted solution]

@Laurie Amagan 

Welcome to the Community!!

Well we have migration, which migrates most metadata

https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira

Let me know if you have any queries on this

Thanks,
Pramodh

[Laurie Amagan]

@Pramodh M 

Thanks for the quick response.  So if I'm reading the instructions correctly I would need to know the following:

1. admins for the source site and the destination site.  Is it alright that the destination site is an entirely separate organization altogether?  Does the receiving organization need to add my IT (source site admin) as a destination site admin in order to perform the migration?

2.  Need to know the details of the destination site

Is there anything else I am forgetting?

[Pramodh M]

@Laurie Amagan 

Yes separate organization is also allowed, 

It's better that whoever is performing the migration is added as site ad min in destination site as well

Testing the migration and recording the steps will be important aspect here!

Thanks

[Marlene Kegel - codefortynine]

Welcome to the community, @Laurie Amagan.

I am Marlene from codefortynine.

Another option would be to bulk clone all issues of the project to the Jira cloud instance of your former customer. This is possible with our app Deep Clone for Jira.

The Instance Clone is pretty simple to perform and we offer a lot of setting options. So you are free to decide which content you want to clone.

The main work would be to set up the target project and make sure that all fields are available that should be cloned from the source issues.

You can read more about migrating issues with Deep Clone for Jira in our documentation.