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Can I adjust round robin so that it stops assigning tickets after a certain number of tickets

Belal Amin
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November 15, 2022

Can I adjust round robin so that it stops assigning tickets to users in a defined list after a certain number of tickets are assigned to them that day? Is it possible for round robin automation to only assign a fixed number of tickets to a user each day? 

 

For example: I have 2 Senior Analysts and 6 Junior Analysts. My Senior Analysts only have capacity to work 3 tickets per day, while the Juniors are on round robin all day. Ideally, I would like to set up the Round Robin automation so that after 3 tickets are assigned to each Senior Analyst it stops so they are not assigned anymore tickets that day. 

1 answer

1 vote
Alex Koxaras -Relational-
Community Champion
November 15, 2022

Hi @Belal Amin and welcome to the community,

You can't do that out of the box. What you could do it add and IF/ELSE statement and use a JQL to check that a user is a reporter to XX issues. If that condition is true then do something, else do something else.

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