Can I add a comment through Zendesk Support to multiple cards grouped by status?

[Emma Sunderland]

Hello,

Whilst I understand that I can add a comment to multiple Zendesk tickets that are linked to the same Jira card, using the "add for all tickets" checkbox, I want to achieve a different outcome.

I am currently relying on multiple stakeholders (hundreds) to remember to add a comment through the Zendesk Support tab to ensure we operate efficiently and the linked ticket in Zendesk is triggered to open.

Is it possible to set up an automation which checks the following:

• Status = "Action Required"
• Has not been affected by this automation before, to prevent duplicates

If these criteria are met, then add a comment using the Zendesk Support function that says "Please see update on the card." or words to that effect.

I am looking to add this comment to multiple Jira cards in bulk, but I'm not sure if this is possible.

[Mercy]

The Zendesk Support app in Jira is designed to manage communication on a one-to-one basis between a Jira issue and its linked Zendesk tickets. The “Add for all tickets” checkbox only applies to tickets linked to that single Jira issue. There’s no native feature or supported API path that allows Jira automation to post Zendesk comments across multiple linked issues in bulk, because comments created through the Zendesk app are routed through Zendesk’s API under an authenticated Zendesk agent context. Jira automation rules can’t currently invoke that integration directly.