Can Filters select Custom Field Values?

[John Tucci]

I'm using Team-Managed Boards (Kanban) and we're working between two ticket systems (ManageEngine ServiceDesk) and Jira. We track the originating ServiceDesk Task ID# via a Custom Field in our JIRA issues. I would like to filter on the Custom Field value so that I can more easily track if a given ServiceDesk Task ID# already has a corresponding JIRA issue.

As of now, the only way this works using the ServiceDesk Task ID# is if we include that numeric value in the Jira issue summary. I really don't want to use Labels because there is a 1-to-1 correspondence between Task ID# and Jira issue; we would wind up with a ton of single-use labels.

Thanks,

-John Tucci

[John Funk · Accepted solution]

Hi John,

If you mean using the value of the custom field like a variable, no that functionality is not available in JQL (which is what the filters are based on).

[John Tucci]

Hello @John Funk :

Thanks for the reply...and "Yes", I want to Filter on the value of our "ServiceDesk Task ID" custom-field. I pretty much knew the answer based upon my empirical observations, but thought I'd ask just in case someone knew something.

Regards,

John Tucci