Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Call alert for a ticket

Srini
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 19, 2018

We are using Jira helpdesk for SLA, i am looking for solution to have call alert for critical events after working hours. I.e when a ticket is created after duty hours, need to trigger call alerts to specific number to alert on the ticket.

1 answer

0 votes
Fabian Lim
Community Champion
December 24, 2021

Hi @Srini

You can use jira automation to accomplish this. You can find a full tutorial here: https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Jira-Automation-How-to-Send-SLA-Breached-Notifications/ba-p/1894625

REgadrs

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events