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CSV import issues - document type error

Pedro Miguel Simões Neto
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September 19, 2025

Whenever i try to import issues from CSV, the validation process always shows the error "document type required". I save the file as CSV UTF-8, how to fix this?

2 answers

0 votes
Valerie Knapp
Contributor
September 19, 2025

Hi @Pedro Miguel Simões Neto , welcome to the Atlassian Community and thanks for your question.

Could you please share a screen of where you are getting this error in the wizard / External System Import section? You can obviously anonymise the screen to remove any sensitive data. I am just not seeing this 'document type required'.

Best wishes

 

 

0 votes
Marc - Devoteam
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September 19, 2025

Hi @Pedro Miguel Simões Neto 

Welcome to the community.

Can you provide more context, where and how are you trying to import issues into Jira?

Screenshots are useful, as well as the structure of your document.

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