CSV import: importing multiple values

[Corinne Guibert]

Hello

I want to import a set of Stories  in my Jira project using CSV import.

I have a custom field (Portal) that can have multiple values (Partner and Operation).

When I import a single value in the field, I don't have any issue

But when I try to import multiple values, I have an error message.

I tried both ; and , separator but each time I have an error message

The value [ {null=Partner,Operation} ] can't be added to the Custom Field [ Portal ]. The value [ {null=Partner,Operation} ] can't be found or is in the incorrect format

Extract of my csv file:

My Portal field configuration

Can you confirm this should be possible ? If not, how can I import/update multiple values in a field ?

Thanks for your feedbacks

[Trudy Claspill · Accepted solution]

Hello @Corinne Guibert 

To import multiple values into a field you need to set up an import for each value.

Thus:

Type,Summary,Portal,Portal
Story,MyStory,Partner,Operation

The column header for each value should be the same, i.e. I used Portal.

In the field mapping during import you map that column header just once to the destination field in the issue.

[Corinne Guibert]

Hello @Trudy Claspill 

Thanks for your prompt reply.  I tested it and it worked fine. You solved my issue :-)