CSV Import

[Jamil Rahimov]

I can't import csv. It shows following error:
Something went wrong. Contact administrator

[Alexey Matveev]

Hello,

If you are on Server, I would have a look at the atlassian-jira.log. If you are on Cloud, I would ask Atlassian Support.

[Jamil Rahimov]

@Alexey Matveev 

2019-06-18 14:15:12,167 insight-ReindexServiceImpl-0-thread WARN Anonymous user     [c.r.j.p.i.s.core.impl.ReindexServiceImpl] Insight is unlocked after reindex
2019-06-18 14:15:23,823 http-nio-8082-exec-21 ERROR Jamil.Rahimov 855x663x1 6buuds 192.168.107.69,192.168.135.249 /rest/insight/1.0/file/upload [c.r.j.p.i.c.w.a.r.exception.mapper.DefaultMapper] Unexpected exception was thrown while processing the request
com.atlassian.jira.web.util.AttachmentException: Error creating temporary attachment file
 at com.riadalabs.jira.plugins.insight.services.util.FileUtil.createTemporaryFileFrom(FileUtil.java:48)
 at com.riadalabs.jira.plugins.insight.channel.web.api.rest.services.FileResource.uploadFiles(FileResource.java:225)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:498)
 ... 19 filtered
 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
 ... 1 filtered
 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
 ... 32 filtered
 at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
 ... 13 filtered
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
 ... 53 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
 ... 1 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
 ... 16 filtered
 at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
 ... 19 filtered
 at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
 ... 5 filtered
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
 at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
 at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
 at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
 ... 4 filtered
 at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
 ... 8 filtered
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
 ... 4 filtered
 at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
 ... 26 filtered
 at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
 ... 24 filtered
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:748)
Caused by: java.io.IOException: Access is denied
 at java.io.WinNTFileSystem.createFileExclusively(Native Method)
 at java.io.File.createTempFile(File.java:2024)
 at java.io.File.createTempFile(File.java:2070)
 at com.riadalabs.jira.plugins.insight.services.util.FileUtil.createTemporaryFileFrom(FileUtil.java:43)
 ... 253 more

[Jamil Rahimov]

@Alexey Matveev
Is this important problem?

http-nio-8082-exec-16 ERROR Jamil.Rahimov 859x1089x2 6buuds 192.168.107.69,192.168.135.249 /rest/insight/1.0/file/upload [c.r.j.p.i.c.w.a.r.exception.mapper.DefaultMapper] Unexpected exception was thrown while processing the request
com.atlassian.jira.web.util.AttachmentException: Error creating temporary attachment file
 at com.riadalabs.jira.plugins.insight.services.util.FileUtil.createTemporaryFileFrom(FileUtil.java:48)
 at com.riadalabs.jira.plugins.insight.channel.web.api.rest.services.FileResource.uploadFiles(FileResource.java:225)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:498)
 ... 19 filtered

[Alexey Matveev]

I am not sure if it is related to you import. But I would check, if you have enough space in your server.

[Jamil Rahimov]

@Alexey Matveev 

[Alexey Matveev]

You can always ask the support of the Insight plugin about the error